Customer Service All of the pieces you see on our web site have been carefully chosen. We work very closely with each designer so that production schedules may accommodate our customers' needs as best as possible, however subtle variations in detail and finish can occur as well as unpredictable delivery times. We value your business and hope your experience on eliedesign.com is rich and satisfying. Please let us know if there is anything we can do to better serve you.

All orders placed Monday through Friday for in-stock items are processed and shipped that same day. Orders placed on Saturday and Sunday will be processed on the following Monday.

Return Policy
If you are not happy with any item you have purchased online, you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging, in pristine condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus the shipping charges.

Any item you have special ordered is not returnable.

Items purchased on our website may not be returned to store locations for credit, nor does our internet return policy apply to items purchased in our stores.

Special Orders
We do our best to have every piece on our web site available to you for immediate shipment, however due to the nature of our product, this is not always possible. If the piece you have ordered is temporarily out of stock, we will contact you with an estimated shipping date.

Please contact us if you need a special size in a particular piece. In some instances we may able to accommodate you.

Order Status
Please telephone or email us to inquire about the status of your order:

Order Information
You may cancel your order within 24 hours by contacting us.

We are able to ship most items within 48 hours of receiving your order. Due to the one-of-a-kind nature of some of our pieces, this may not always be possible. If this occurs, we will contact you as soon as we can.

We ship all of our packages via USPS
Priority Mail or Express Mail and all items are sent fully insured. Complimentary shipping is offered for all orders of $500 and over. We can only ship to US addresses and we do ship to P.O. boxes.

We offer the following USPS shipping options:
    Priority Mail $ 5.00
    Express Mail $ 25.00
Alaska and Hawaii Express Mail $25.00

Should you have any questions regarding our jewelry, please feel free to contact us.